This page explains all about disabled access Madrid. The city is not totally geared up for disabled access, but things are improving fast. This page will answer any questions you may have about where you can and cannot access if you have limited mobility. You'll see contact information for some of the best organisations to ask for further assistance. The good thing is that most tourist attractions now have disabled access and wheelchair rental.
The underground metro system in Madrid has about 50% of its stops made suitable for wheelchair access. Although, most of these are not in the heart of the city. The metro map that you can get from each metro station, or tourist information offices, clearly shows which stations have lifts and disabled access.
The main tourist information office is in Plaza Mayor.
Centro de Turismo Plaza Mayor
Plaza Mayor, 27
28012 Madrid, España.
Metro: Sol (Red Line, L2) plus 10 minutes walk
There is a specialist taxi company that caters for disabled access in Madrid. They are called Eurotaxi and you can call and book a taxi 24 hours a day on the following numbers:
Tel: +34 91 547 8200
They have wheelchair ramps, and spacious interiors so that there's room for you and your luggage.
The Madrid EMT bus service does cater to disabled people. Do be aware that to stop the bus you have to flag it down. If you are planning to travel on the bus and you have a wheelchair, be prepared for the buses to be full. If you can't get on the first one, another will normally be along within 15 minutes.
These suburban trains are part of the national RENFE train company, and operate within the community of Madrid. They have a company policy to accommodate disabled travellers.
The main concern you will have while moving from A to B around the centre of Madrid, is the sheer volume of people. However, the streets are fairly level, and ramps are situated at most crossings. Every crossing has a beeping device to let you know when to cross, and unlike other places I've been in Spain, so far it seems that drivers do actually stop at zebra crossings to let you cross.
There's a lack of public toilets generally in Madrid. So the answer is to pop into a bar. Not all bars will have disabled access toilets, and as of yet, no definitive list is available. I would recommend looking out for international chains of fast food restaurants, as they are equipped to a worldwide standard in terms of their facilities.
Although the public transport system isn't totally geared up for limited mobility access, you can usually get a bus and you can always hire a taxi. Most of Madrid's main attractions have disabled access, and they also offer the facility of hiring wheelchairs. For ease, each of our articles about attractions and things to do in Madrid, will also tell you if that particular attraction has disabled access.
If you want to hire or buy a wheelchair during your stay in Madrid, then you can contact the following company.
Calle de Toledo, 60
28005 Madrid, España.
Tel: +34 91 365 3836
Website for further information on renting a wheelchair
Metro: La Latina (Red Line, L2) or (Green Line, L5)
Parking: Plaza de la Cebada
ONCE (pronounced "Onthay") is the Spanish national organisation for the disabled. If after reading this page, you have any questions about disabled access in Madrid, the ONCE office should be able to help you. Their contact details are below:
Sebastián Herrera, 15
28012 Madrid, España.
This site is mostly in Spanish, with the English part still under construction.
Metro: Embajadores (Yellow Line, L3) There is no disabled access at this station.
Opening hours: 08:00 - 14:00 and 16:00 - 18.00
For information in Spanish about disabled access in cities all over Spain, visit the official site of the disabled association:
Official Disabled Association in Madrid
Some travellers have informed me that they were able to get a little information about disabled access in Madrid from the British Consulate. Although what they can tell you is also what you can find on this page. They can be reached by phone on Tel: +34 91 714 6300.
This page has told you about who to ask for help if you want to know more about disabled access in Madrid. There are useful tips on where to hire a wheelchair, and a link to a metro map that tells you exactly where you can get on and off the metro in a wheelchair. Metro stops offering lift access.
A good way to get around the city for the disabled, is to hire a taxi.